Computer problem: protect data and narrow the cause

Make the situation safe first

For liquid damage, burning smells, unusual heat or a swollen battery, switch off, disconnect power and do not recharge. For ordinary software problems, record the error, recent changes and timing. Repeated power cycles can make recovery harder on mechanically damaged drives.

• Identify important data and existing backups
• Never hand over passwords unprotected
• Clarify diagnostic pricing and privacy in writing
• Confirm consent and backup before reinstalling

Compare providers and solutions

Decide between repair, data recovery and replacement only after diagnosis. Compare total cost, warranty, part quality and handling of personal data.