Breakdown or vehicle fault: decide safely

Make the situation safe first

Move yourself and passengers out of danger first and follow local traffic rules. Warning lights, unusual sounds, smells, smoke or fluid loss help describe the issue. Do not continue driving with a red warning light, smoke, or braking or steering problems.

• Record exact location and direction
• Photograph warning lights and symptoms
• Do not attempt repairs in moving traffic
• Agree a diagnostic fee and approval limit with the workshop

Compare providers and solutions

A good workshop separates diagnosis, necessary repair and optional work. Ask for old parts, readings or photos when these make the diagnosis easier to verify.